Full-time Staff: Assistant Registrar for Student Records

This position serves a critical role within the Office of the Registrar and is responsible for the accuracy, integrity, maintenance, and review of student academic records, course schedules, and transcripts. The position provides advanced functional support for student enrollment and academic services and requires extensive knowledge of college policies, procedures, regulatory requirements, and student information systems, including Banner and DegreeWorks. Responsibilities include processing and reviewing student record updates, maintaining data accuracy and integrity, supporting enrollment-related systems and processes, resolving complex record and system issues, and ensuring work is completed in accordance with institutional policies and applicable compliance requirements. The position also delivers high-quality customer service and guidance to students, faculty, staff, and visitors while contributing to the effective operation of the Office of the Registrar.

RESPONSIBILITIES (non-inclusive)

• Performs student records updates with special attention to data integrity, accuracy, regulatory compliance, and adherence to college policies and procedures. Provide professional and responsive customer service to students, faculty, staff, and visitors.
• Enter, update, review, and process student information in Banner, including:

• • Student name changes upon receipt and verification of required documentation.
  • Grade changes, incomplete grades, GPA updates, and Dean’s List updates.
  • Credit awarded for Career Technical Education, Tech Prep graduates, and BPA completers
  • Degree, certificate, and program changes, waivers, course substitutions.
  • Academic forgiveness, academic standing updates, and ‘AW’ re-enrollment.
  • Identification and resolution of duplicate student records.
• Assist faculty with Office of the Registrar processes, including attendance reporting and final grade submission.
• Represent the Office of the Registrar and student record function on the college’s LEAP Team.
• Conduct Banner testing for all upgrades and provide feedback to Administrative Technologies.
• Research and recommend solutions for issues related to assigned Banner functions.
• Train department staff on Banner functions; collaborate with department staff on projects as assigned.
• Define, analyze, troubleshoot, and resolve system-related problems experienced by students, faculty, and staff within assigned Banner and student records functions.
• Register students by phone and/or email and assist with special program registrations and support (e.g., ECTA, welding, health professions).
• Receive and respond to departmental telephone calls and emails. Resolve inquiries directly when appropriate or refer individuals to the appropriate college department or staff member.
• Create and maintain spreadsheets and generate routine and ad hoc reports using ARGOS.
• Coordinate the National Student Clearinghouse report submissions, ensuring accuracy and timely submissions.
• Process and review IT sanity checks and correct identified student record or system issues as needed.
• Process, create, and maintain records of students dropped for non-payment.
• Perform other related duties as assigned in support of the Office of the Registrar.

QUALIFICATIONS
Education/Training and Experience Required/Preferred

• Associate degree and two years of progressively responsible experience in an educational setting; or an equivalent combination of training and experience.
• Demonstrate proficiency using Microsoft Office applications, including Forms, Word, Excel, and PowerPoint.

Knowledge, Skills, and Abilities

• Strong analytical, problem-solving, planning, prioritization, and time-management skills with the ability to manage competing priorities in a fast-paced environment.
• Exceptional organizational, written, and verbal communication skills, with the ability to manage multiple responsibilities while maintaining accuracy and attention to detail.
• Ability to collaborate effectively across departments, consider multiple perspectives, and develop practical and creative solutions that support diverse stakeholders.
• Advanced interpersonal skills, with the ability to establish trust and maintain effective working relationships with administrators, faculty, staff, students, and community members.
• Demonstrated commitment to providing responsive, professional, and high-quality customer service.
• Ability to understand, interpret, and follow college operations, policies, procedures, and institutional objectives.
• Knowledge of modern office practices, procedures, technology, and equipment as well as proficiency in correct English usage and basic mathematics.
• Ability to follow oral and written instructions, prepare accurate reports, maintain documentation, and perform mathematical calculations.
• Ability to learn, use, and adapt to various electronic applications, administrative systems, and emerging technologies.

CONDITIONS OF EMPLOYMENT

• Office hours are Monday-Friday 8:00 a.m. – 5:00 p.m.
• Working hours may vary slightly during peak times.
• The hourly salary is at 8A of the staff salary schedule; The anticipated hiring range is $20.94/hour – $25/hour.
• Please note: The final offer for the successful candidate is targeted to fall within the minimum to the mid-point of the salary range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s). 

APPLICATION PROCESS: Apply for this position through the college’s Human Resources website. Please be prepared to do the following:

• Answer all questions in the college’s employment application (*please read the note below)
• Attach a current resume and a cover letter summarizing your interest and qualifications for this position.
• Applications will be accepted until the position is filled; however, application review will begin immediately.

*To avoid difficulties when submitting your application, be sure your web browser (e.g., Google Chrome, Firefox, Internet Explorer) is updated to the latest version and allow yourself sufficient time to complete the application since you WILL NOT be able to save a partially completed application and work on it later.

Lakeland Community College is an equal access and equal opportunity employer and is strongly committed to a policy of equal opportunity in its employment practices. The College does not discriminate against applicants on the basis of race, ethnicity, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, military status, disability, age, ancestry, pregnancy, childbirth, or related medical conditions, genetic information, or any other characteristic protected by law. If you have a disability that requires special accommodation to participate in the application/interview process, contact the Human Resources Office at 440-525-7575.

Please review Lakeland’s Mission, Vision, Purpose and Statement of Commitment.