Full-time Supervisory/Professional: Manager of Network Operations

Lakeland Community College - Manager of Network Operations

Founded in 1967, the College now serves more than 6,500 students annually (AY 2024-25) and provides a continuum of education, from offering college credit courses for high school students to preparing students for the workforce upon completion of certificates, associate degrees or transfer to a four-year institution. Additionally, the college is home to the Holden Partnership Programs where partner, four-year institutions offer bachelor’s, master’s and doctoral programs. An extraordinary transformation to both the college’s physical campus and its culture of student success is currently underway.

The Manager of Network Operations is responsible for overseeing day-to-day management of the college’s networking and infrastructure environment. This includes supervision of a team of five full-time network administrators supporting Windows, Linux, Cisco networking, Cisco WebEx phone systems, security systems (cameras, access control, alarms), the data center, cloud infrastructure, Wi-Fi, load balancing, enterprise backups, inventory lifecycle management, and technical documentation. The Manager ensures stable, secure, and efficient network operations while coordinating budgeting, vendor management, and compliance with institutional policies and industry best practices.

DUTIES AND RESPONSIBILITIES (Non-inclusive)

• Supervise the Network Operations team, providing leadership, direction, and performance management.
• Manage operational budgets for networking, telephony, and infrastructure systems; prepare cost analyses and recommend resource allocations.
• Oversee administration and support for enterprise infrastructure including:
  • Windows and Linux servers
  • Cisco network infrastructure (LAN/WAN, wireless, firewalls)
  • Cisco WebEx cloud phone system
  • Security systems (video surveillance, door access, panic alarms)
  • Data center operations, power, and cooling
  • Cloud-based platforms and integrations
  • Load balancing and redundancy solutions
  • Wi-Fi infrastructure and performance monitoring
  • Backup systems and offsite backup locations
  • Hardware and software lifecycle tracking (procurement, assignment, retirement)
• Ensure monitoring, troubleshooting, and timely resolution of infrastructure incidents.
• Maintain system security through risk assessments, patching, and monitoring, in coordination with Information Security.
• Oversee enterprise cybersecurity tools, SSL certificates, and compliance with regulatory requirements.
• Coordinate support for enterprise document management solutions and related scanning systems.
• Manage copier and printer fleet, fax services, and vendor relationships to ensure cost-effective and reliable service.
• Oversee vendor contracts, renewals, and service-level agreements, ensuring timely review and budgeting accuracy.
• Manage enterprise internet connectivity and external service providers (e.g., OARnet, Spectrum).
• Coordinate disaster recovery and business continuity preparedness related to networking and infrastructure.
• Maintain detailed operational and technical documentation, ensuring processes and standards are well-documented and current.
• Collaborate with other IT staff and departments to design and implement infrastructure projects.
• Perform related duties as assigned.

QUALIFICATIONS

Education and Experience/Training

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of five years of progressively responsible networking and systems administration experience, with at least two years in a supervisory/lead role.
• Demonstrated experience with Windows and Linux system administration in a TCP/IP environment.
• Experience with enterprise networking technologies (Cisco preferred), firewalls, VPN, and load balancing.
• Familiarity with data center management, cloud infrastructure, Wi-Fi, and virtualization.
• Experience managing security systems (video, access control, panic alarms) preferred.
• Higher education experience desirable.
• Equivalent combination of education and experience will be considered.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong leadership, organizational, and planning skills.
• Excellent verbal and written communication skills.
• Ability to coordinate people and processes in team efforts, including under pressure.
• Ability to manage budgets and track costs effectively.
• Ability to manage hardware and software lifecycle tracking (procurement, assignment, retirement).
• Ability to develop and maintain technical documentation.
• Ability to work independently with minimal supervision while balancing multiple priorities.

PHYSICAL ACTIVITY LEVEL

• Medium: Ability to grasp, lift or carry items weighing up to 25 lbs., occasionally above head.

CONDITIONS OF EMPLOYMENT

• This is a year-round exempt position assigned to pay grade 6 of the Administrative and Supervisory/Professional Salary Schedule. The anticipated hiring range is $74,903 - $95,502/year.
• This position is eligible for one day of remote work following a six-month probationary period.
• The College offers generous benefits including medical, dental, vision, life insurance, long-term disability, vacation and personal days, along with holiday and sick time. See Total Compensation for Administrative Staff. 
• Please note: The final offer for the successful candidate is targeted to fall within the minimum to the mid-point of the salary range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s). 

APPLICATION PROCESS: Apply for this position through the college’s Human Resources website. Please be prepared to do the following:

• Answer all questions in the college’s employment application (*please read the note below)
• Attach a current resume and a cover letter summarizing your interest and qualifications for this position.
• Application review will begin immediately; however, for full consideration, please apply by January 27, 2026. 

*To avoid difficulties when submitting your application, be sure your web browser (e.g., Google Chrome, Firefox, Internet Explorer) is updated to the latest version and allow yourself sufficient time to complete the application since you WILL NOT be able to save a partially completed application and work on it later.

Lakeland Community College is an equal access and equal opportunity employer and is strongly committed to a policy of equal opportunity in its employment practices. The College does not discriminate against applicants on the basis of race, ethnicity, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, military status, disability, age, ancestry, pregnancy, childbirth, or related medical conditions, genetic information, or any other characteristic protected by law. If you have a disability that requires special accommodation to participate in the application/interview process, contact the Human Resources Office at 440-525-7575.

Please review Lakeland’s Mission, Vision, Purpose and Statement of Commitment.