Full-time Supervisory/Professional: Registrar

Lakeland Community College - Registrar

Founded in 1967, the College now serves more than 6,500 students annually (AY 2024-25) and provides a continuum of education, from offering college credit courses for high school students to preparing students for the workforce upon completion of certificates, associate degrees or transfer to a four-year institution. Additionally, the college is home to the Holden Partnership Programs where partner, four-year institutions offer bachelor’s, master’s and doctoral programs. An extraordinary transformation to both the college’s physical campus and its culture of student success is currently underway. The Registrar leads and administers quality services and processes ensuring outstanding student support within the Enrollment Management Division. The Registrar provides leadership for the administrative, technical, and operational services and processes within the Office of the Registrar including, but not limited to registration, record functions, grade reporting, academic progression, transcript services, master course table, classroom scheduling, support for course scheduling, graduation activities, student enrollment verifications and certifications, and residency/tuition classification.

DUTIES & RESPONSIBILITIES: 

• Provides leadership and management of all administrative, operational, and technical functions within the Office of the Registrar.
• Provides leadership for the management and oversight of all aspects of registration and the student academic records system.
• Provides leadership in the development and implementation of new systems and enhancements of existing systems (Banner) regarding registration; oversees the Banner Student Modules.
• Oversees the security, collection, and dissemination of student academic records and maintenance of course catalog; and contributes to the development of the Academic Calendar and the College Catalog.
• Problem solves, analyzes, and resolves student issues as they relate to records and registration.
• Maintains the highest standards of integrity for all student records. Administers all functions of confidential student records, including Family Educational Rights and Privacy Act (FERPA); supervises various institutional certification; leads the development of the academic infrastructure, to include secure administrative systems for maintenance and reporting of student and course information; develops and administers institutional academic and administrative policies affecting students and courses; manages team of employees, overseeing all training, supervision, and evaluation.
• Ensures best practices within the regulatory environment and commits to further improve policy and practice, in relation to the College’s mission and strategic plan, within the area of the Office of the Registrar.
• Develops and manages the departmental budget.
• Develops, documents, and maintains the College's records and registration policies and procedures to ensure data integrity.
• Oversees course registration, drop/add, grade entry, and the online student academic information portal (Banner).
• Works closely with the Chief Information Officer to ensure data, systems, and processes at the institution are seamless and functional for the college community.
• Provides oversight for student records and registration, including health professions admissions and other certification processes to provide maximum service to students while ensuring efficient and effective workflow.
• Collaborates with administrators and college personnel to facilitate and improve services to students, including catalog and registration/records policy questions.
• Manages cross-divisional issues such as grade reporting, class rosters, and regulations guiding program requirements.
• Ensures timely and accurate reporting to external entities (e.g., National Student Clearinghouse, Higher Education Information System).
• Serves as the Primary Designated Student & Exchange Visitor Information System (SEVIS) Officer.
• Provides leadership and oversight for processes supporting graduation audits and the evaluation and application of transfer and alternative credit (e.g., Advanced Placement, CTAGs, Credit for Prior Learning), ensuring consistency, accuracy, and compliance with institutional and state policies.
• Participates in the commencement planning activities and preparing information such as honors lists, transcripts, and commencement bulletin.
• Applies a working knowledge of applicable laws and regulations; verifies documents for completeness and compliance.
• Other related duties as assigned.

QUALIFICATIONS

Required:

• Bachelor’s degree
• Three (3) years of experience in post-secondary education related to the administration of student records and two (2) years of demonstrated leadership and supervisory responsibility.

Preferred:

• Experience using Banner Student Modules
• Master’s degree
• Five (5) years of experience in post-secondary education related to the administration of student records and five (5) years of demonstrated leadership and supervisory responsibility.

KNOWLEDGE, SKILLS, AND ABILITY

• Proficiency in evaluating and interpreting student records, analyzing data and keeping accurate records; attention to detail and ability to interpret and enforce college policy.
• Knowledge of FERPA, Solomon Amendment and other legislation related to student records.
• High level of written communication skills, including developing college policies, brochures, handbooks, letters to students, summaries of projects, and sections of the college catalog.
• High level of verbal communication skills, including daily contact with faculty, deans, students, and staff that may require presentations at workshops, hearings, explanations of college policies, and interpretations of student records.
• Familiarity with community college academic courses, programs, and general education requirements.
• Excellent ability to interact with a diverse student and faculty body with a high degree of cultural competency and collegiality; and ability to maintain a high level of confidentiality, and a high commitment to accountability, ethics and integrity.

PHYSICAL ACTIVITY LEVEL

• May need to move around intermittently during the day, including sitting, standing, stooping, bending, and walking.
• May need to remain still for extended periods, including sitting and standing.
• Ability to communicate in a variety of modes: in person, online, telephone, email and other communications in face-to-face telephone, email and other communications.
• Ability to read job-related documents.
• Ability to use a computer.

CONDITIONS OF EMPLOYMENT

• This is a year-round exempt position assigned to pay grade 5 of the Administrative and Supervisory/Professional Salary Schedule. The anticipated hiring range is $65,056 - $82,947/year.
• This position is not eligible for remote work.
• The College offers generous benefits including medical, dental, vision, life insurance, long-term disability, vacation and personal days, along with holiday and sick time. See Total Compensation for Administrative Staff. 
• Please note: The final offer for the successful candidate is targeted to fall within the minimum to the mid-point of the salary range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s). 

APPLICATION PROCESS: Apply for this position through the college’s Human Resources website. Please be prepared to do the following:

• Answer all questions in the college’s employment application (*please read the note below)
• Attach a current resume and a cover letter summarizing your interest and qualifications for this position.
• Applications will be accepted until the position is filled; however, application review will begin November 1, 2025.

*To avoid difficulties when submitting your application, be sure your web browser (e.g., Google Chrome, Firefox, Internet Explorer) is updated to the latest version and allow yourself sufficient time to complete the application since you WILL NOT be able to save a partially completed application and work on it later.

Lakeland Community College is an equal access and equal opportunity employer and is strongly committed to a policy of equal opportunity in its employment practices. The College does not discriminate against applicants on the basis of race, ethnicity, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, military status, disability, age, ancestry, pregnancy, childbirth, or related medical conditions, genetic information, or any other characteristic protected by law. If you have a disability that requires special accommodation to participate in the application/interview process, contact the Human Resources Office at 440-525-7575.

Please review Lakeland’s Mission, Vision, Purpose and Statement of Commitment.