Full-time Staff: Student Success Coordinator

This position is responsible for providing a welcoming environment and direct support to the Learning Center and triaging responses and guidance to students, faculty and staff who visit. This role supports onboarding, retention, and student success initiatives for the Enrollment Management division.

RESPONSIBILITIES (Non-inclusive):

• Greet and assist students, faculty and staff in answering inquiries about services, schedules, campus resources, manage appointments using scheduling software to maintain up-to-date records, print tutor schedules 
• Answer calls and respond to voicemail, updating schedules as necessary. Manage the Learning Center email and respond in a timely manner. Assist with Learning Center and Counseling & Advising Center promotional email blast. 
• Manage early alert process and oversee follow-up responses to students and faculty. Support About Me new student inventory follow-up.
• Maintain and update records, no-shows and cancellations within our scheduling system. Electronically distribute weekly report to instructors. Maintain and update the list of accommodation students. 
• Will support institutional retention initiatives and may teach First Year Experience 
• Collaborate with various campus departments such as Counseling & Advising, Test Center, Student Service Center, Accommodation Center, Student Engagement & Leadership, and CARE Team.
• Address and resolve minor technical issues related to tutoring and Webex appointments. Assist students with minor blackboard issues. 
• Performs other duties as assigned

QUALIFICATIONS:

Education/Training and Experience Required/Preferred

• Required: Bachelor’s degree
• Preferred: Master’s degree
• Experience: Experience working in academic support services, counseling and advising services, communicating with students, faculty, and staff, or customer service.

Knowledge, Skills and Abilities

• Excellent interpersonal, written and verbal communication skills

• Ability to successfully manage multiple priorities and tasks; make decisions and solve problems

• Excellent computer skills/experience using word processing, spreadsheet, database and presentation software

Physical Activity Level

Light - mostly sit, stand, and walk occasionally.

CONDITIONS OF EMPLOYMENT

This is a full-time, continuing-status staff position. The work schedule includes 40 hours per week and requires working flexible hours including evenings and weekends. The college’s business hours are 8 a.m. – 5 p.m., M-F.

This position is classified at pay grade 06A on the Staff Salary Schedule. Benefits include medical, dental, vision, and life insurance plus paid time away (sick, personal, vacation, and holiday). See Benefits for Full-time Staff.

APPLICATION PROCESS: Apply for this position through the college’s Human Resources website. Please be prepared to do the following:

• Complete all questions in the application.
• Attach a current resume and a cover letter summarizing your interest and qualifications for this position.

Applications will be accepted until the position is filled; however, application review will begin immediately. *To avoid difficulties when submitting your application, be sure your web browser (e.g., Google Chrome, Firefox, Internet Explorer) is updated to the latest version and allow yourself sufficient time to complete the application since you WILL NOT be able to save a partially completed application and work on it later. Lakeland Community College is an equal access and equal opportunity employer. We have a strong commitment to the principle of diversity and, in that spirit, seek a broad spectrum of candidates including women, minorities, people with disabilities and people over 40. Under-represented groups are encouraged to apply. If your disability requires special accommodation to participate in the application/interview process, contact the Human Resources Office at 440-525-7575.