Student Worker - Front Desk Concierge (FWS only)

 

Student Worker and Federal Work Study positions are open to all students enrolled in at least 6 credit hours per semester.  Returning students must have a 2.0 accumulative GPA.  New students do not have a GPA requirement.  

On-campus student employment may be paid from Federal Work Study funds or the college’s general operating budget.  And, while student workers are paid the same regardless of funding source, some positions are only budgeted to be paid from Federal Work Study funds and are noted to be ‘Federal Work Study Only’.  In this instance, the students applying for these positions must also have completed the Free Application for Federal Student Aid (FAFSA) and be eligible to receive financial aid in the form of Federal Work Study.  The FAFSA is completed online and generally only takes less than an hour to complete.  If you have concerns or questions about the FAFSA process and this is preventing you from applying for on-campus employment, please review the Financial Aid Office's website or contact the Financial Aid Office at 440-525-7070. 

Job Title: Student Worker - Front Desk Concierge

Location: Lakeland Community College

Position Type: Part-Time, On-Campus

Pay Rate: $11.00/hour

Schedule: Flexible, 10-15 hours per week

Job Summary:

We are seeking an outgoing and motivated student to join our team as a Front Desk Concierge at Lakeland’s Learning Center. As a member of the learning center, and Front Desk Concierge, you will play a crucial role in providing excellent customer service to students, faculty, and staff who utilize our tutoring services. This position offers a unique opportunity to contribute to the academic success of your peers while gaining valuable work experience related to administrative and academic support.

Responsibilities:

1. Customer Service: Greet and assist students, faculty, and staff in a friendly and professional manner. Answer inquiries about tutoring services, schedules, campus resources, and other related information.
2. Appointment Scheduling: Manage appointments for tutoring sessions, ensuring efficient coordination between tutors and students. Utilize scheduling software to maintain accurate and up-to-date records.
3. Phone and Email Communication: Respond to inquiries via phone and email promptly and professionally. Assist tutors by calling student no-shows. Relay messages to appropriate staff members as needed.
4. Resource Distribution: Provide informational materials and resources to students, including schedules, guidelines, study strategies, and other relevant materials.
5. Data Entry: Maintain accurate records by reporting attendance, cancelations, and no shows within our scheduling system.  Data entry includes recording student reasoning for no-shows and cancelations, as well as distributing weekly tutoring report to instructors.
6. Assist Tutors: Support tutors and staff by organizing schedules, fostering a conductive and friendly learning environment, and checking students in for their tutoring sessions.
7. Troubleshooting: Address and resolve minor technical issues related to tutoring equipment and software. Escalate more complex issues to the appropriate staff.

Qualifications:

1. Currently enrolled as a student at Lakeland Community College.
2. Must be work study eligible; check with financial aid for any questions/qualifications.
3. Strong communication and interpersonal skills.
4. Organized and detail-oriented with the ability to multitask.
5. Proficient in basic computer skills and comfortable using/learning scheduling software.
6. Positive attitude and willingness to work collaboratively as part of a team.
7. Prior customer service experience is a plus.

Applicants: If you are hired for a student worker position, you must submit ALL new employee forms and documents to the Human Resources Department BEFORE your first day of employment with the college. Call 440.525.7555 to schedule an appointment in HR.

Lakeland Community College is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without attention to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  Lakeland Community College is committed to compliance with all fair employment practices regarding citizenship and immigration status.  If your disability requires special accommodation to participate in the application/interview process, contact the Human Resources Office at 440-525-7555.