Student Worker: Help Desk FWS

 

Help Desk

Days/Hours: Monday - Thursday 8 a.m. - 1 p.m.; alternate Fridays 8 a.m. - 12 p.m.; alternate Saturdays 8 a.m. - 12 p.m. (note these hours may vary depending on the semester)

Salary:  $11.00/hour

Department/Location:  Help Desk (Room C-2060)

Coordinator:  Joe Colby (440) 525-7056 

Supervisor: Kim Millam (440) 525-7083

Job Responsibilities: 

• Troubleshoot, resolve and document student, staff and faculty technical issues
• Communicate with technology users of various skill levels and comfort with technology

Successful candidates will possess the following:

• Academic major/coursework:  Technology/ISYS major preferred
• Computer/Software Experience: 
  • Proficient with MS Office, Windows, macOS, Internet browsers, Chromebooks, Android and iOS mobile devices
  • Ability to learn Outlook, Teams, OneDrive, Webex, Banner, Blackboard and other applications
  • Ability to troubleshoot basic hardware and software concerns
• Additional Skills:
  • Ability to maintain accurate records according to college policy
  • Ability to work with a team and independently
  • Must be dependable and flexible
  • Must have good customer service and communication skills
  • Ability to follow verbal and written instructions
  • Must be able to maintain confidentiality

If you are selected for a job, student workers must submit ALL new employee forms and documents to the Human Resources Department (C-2103) BEFORE the first day of employment with the college.

Lakeland Community College is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without attention to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  Lakeland Community College is committed to compliance with all fair employment practices regarding citizenship and immigration status.  If your disability requires special accommodation to participate in the application/interview process, contact the Human Resources Office at 440-525-7555.